Support

We're here to help. If you have questions, feedback, or run into issues with PeriSymptom Tracker, please reach out.

Contact

Email: support@louisereid.dev

We typically respond within 1–2 business days.

What to Include

When contacting support, please include:

• Issue: A brief description of the problem or question
• Device: Your device model and OS version (e.g., iPhone 15, iOS 17)
• App version: The version shown in the app (if available)
• Steps to reproduce: What you did before the issue occurred (for bugs)

Common Topics

Subscriptions & Billing

• Subscription status, renewal, or cancellation: Managed through the App Store (iOS) or Google Play (Android)
• Refunds: Handled by Apple or Google per their policies
• For issues with access to premium features: Contact us at support@louisereid.dev

Data & Export

• Export your data from the Profile screen
• Data is stored locally on your device; we do not have access to it
• For help with export or data questions: support@louisereid.dev

Technical Issues

• App crashes, freezes, or display problems
• Sync or data loss concerns
• Any other technical issue

Please describe what happened and when, and we’ll do our best to assist.

Privacy & Legal

• Privacy Policy: See PRIVACY_POLICY.md
• Terms of Service: See TERMS_OF_SERVICE.md

Feedback

We welcome feedback and feature suggestions. Email support@louisereid.dev with your ideas—we read every message and use feedback to improve the app.